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Frequently Asked Questions

Ordering & Payment

Click the Track my Order link at the bottom of the page and enter your order number and email address to track your order.

Select a colour and size, then click “add to cart”. If the item is out of stock, relevant messaging will be displayed above the “add to cart” button.

Our customer service team will do their best to assist in getting your order re-routed. Please contact them using the details or web form on our Contact Us page.

Once your order has been processed it cannot be changed. Should you have any urgent queries please Contact Us.

Unfortunately orders cannot be cancelled once they’ve been processed. You will need to receive your delivery & then do a return. If you need assistance, please Contact Us.

  •  American Express
  • Visa
  • MasterCard
  • Credit/Debit Card
  • Google Pay
  • Instant EFT
  • Mobicred
  • Snapscan
  • Scan to Pay | Powered by Ukheshe
  • Zapper
  • RCS

Once you’ve completed the checkout successfully, you will be redirected to the Order Confirmation page confirming your successful order. You will also receive an Order Confirmation email from us with a summary of your order information.

Simply enter your coupon code on the Shopping Cart page. The order summary will automatically update to reflect your discount.

Delivery, Returns & Exchanges

  • Standard delivery to main centres within 2 – 4 working days (Cape Town, Johannesburg, Pretoria).
  • Delivery to regional & outlying areas could take up to 5 – 7 working days.
  • Select collection during checkout.
  • Collection orders take 1 – 2 working days to process.
  • You will be notified via email when your order is ready for collection. Time and location (Mountview Area) will be supplied upon order confirmation.
  • You will need proof of ID and your collection code in order to collect your order.
  • We currently only have collection option within Cape Town, South Africa.

See Delivery for further information. 

Please Note

  • We will only deliver to a physical address, not P.O. Box addresses.
  • Please provide us with a physical address that is normally occupied during office hours as deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays).
  • Every delivery must be signed and endorsed, as proof of delivery.
  • Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
  • We currently only deliver within South Africa.

For more information about our delivery options, please refer to the relevant section of our Terms & Conditions.

Products may be returned for an exchange only within 14 days of purchase.  No refund permitted.  Exchanges are permitted upon  approval, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid invoice.

See Returns & Exchanges for further information on returns.

My Account

Click the “Forgot Password” link on the login page and enter the same email address you’ve used to create your online profile . You will receive a “Reset Password” email with a link to reset your password. Click the “Reset password” link in the email you’ve received and enter a new password.

Make sure you’re using the same email address you’ve used to create your online profile. If you’re still not receiving the “Reset Password” email, please contact us any of the available channels.

You may update your personal information by logging into your profile using your email address and password and accessing the “My Account” in the top right hand corner of the website.

Here is the polished Sizing & Product FAQ section, refined to match the elegant and sophisticated voice of ASIYA The Label. I have organized the measurement instructions to be as clear and scannable as possible, and incorporated your instant hijab sizing into a clean, easy-to-read layout.

Sizing & Product FAQs

To ensure maximum comfort and the perfect drape, our instant hijabs are designed with varying fits. 

Please refer to the guide below to find your ideal style:

Style

Fit Profile

Sizing & Face Opening

Niya Instant

Standard Fit

Standard Size

LuxeStretch Instant 

Snug Fit

Small: 21–22 cm


Medium: 24–25 cm

Deluxe Instant

Relaxed, Oversized Fit

Standard Size

 

Clothing Fit & Customisation – FOR A LATER – AS THE COLLECTION GROWS – we can include it though, I don’t mind. 

Most of our designs feature a relaxed, modest silhouette designed for effortless elegance. We recommend consulting the size chart on each individual product page for detailed measurements.

Customisation is available exclusively for selected items. If a garment can be tailored to your measurements, the option will be clearly displayed on its product page. If no customisation option is visible, the item is only available in our standard sizing.

Measurement Guide

When ordering a customisable piece, you will need to provide your measurements in centimetres (cm). Please ensure these are entered clearly when placing your order.

Please provide your desired total length in centimetres.

  • The most accurate method: Lay a dress or abaya you already own flat, and measure from the center of the back neckline straight down to the hem.
  • Using your height as a guide: If you do not have a similar garment to measure, use your overall height as a baseline:
    • If worn with flats: Subtract approximately 25 cm from your total height.
    • If worn with heels: Subtract approximately 20 cm from your total height.

Please provide your inside leg length in centimetres. Lay a well-fitting pair of trousers flat and measure the inner seam—from the crotch down to the bottom hem.

Important Note: Because customised garments are tailored specifically to your provided measurements, they cannot be returned or exchanged. We highly recommend double-checking your measurements before completing your order.

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